Customer service Representative



About the job

In this exciting position you can bring all of your energy and effectiveness to provide the best customer service possible. Your main objective will be to be in contact with our customers in the geographical area Benelux. You will inform and advise our customers (by phone or mail) about everything that concerns their request. You will handle all incoming orders and questions about our assortment, prices and stocks. This job not only requires the right answers that you will provide but also to proactively think along with the customers and offer them alternatives where possible. 

You will be a great fit if your commercial awareness enables you to respond to opportunities and create upselling. Together you work with the central region customer service team to achieve optimal service. You will also have the opportunity to connect with various other departments to provide the best service possible. With your proactive and accurate way of working you will make the difference for our customers and your future colleagues.  

Here's what you will be responsible for 

  • Build trusting relationship with sales representatives and customers in Benelux (making sure they know and understand what they can expect and when) 
  • Will work daily within JDE to accurately place orders, track orders, and manage all issues related to Mizuno accounts 
  • Answer all incoming correspondence in a pleasant, professional, courteous, and timely fashion 
  • Distribute sales corespondence to appropriate individuals in a timely fashion 
  • In charge of reports from the Order Book (inform sales reps about status of deliveries in a season and if needed make the necessary amendments) 
  • Work as a team with other Customer service representatives to manage business and support other teammates when needed 
  • Know how Key account portals work and know how to take the right steps and action 
  • Keep in touch with Logistics to track and follow orders and deliveries 
  • Process sports marketing orders all over Europe 
  • An accurate work attitude is essential to ensure that our customers receive their deliveries on time and complete  

About you

  • You have a MBO certificate (Dutch for post-secondary vocational education); working and thinking level 
  • Are an individual who is able to perform each essential duty to satisfaction 
  • Has 3-5 years customer service experience (preferably in the sports or fashion industry) 
  • Is fluent in both Dutch and English
  • Has PC skills in Microsoft Office (Word, Excel, PowerPoint, Teams, Outlook) especially expertise in Excel 
  • Can handle several tasks simultaneously 
  • Is able to present information and respond to questions to the customers and sales representatives 
  • Is able to calculate figures and amounts such as discounts, interest rates, percentages, area, circumference and volume 


Locatie: Rotterdam

Functie groep: Sportretail

Specialiteit: Customer Support

Ref nr: 127886


Naam: Sander Fonville


Tel: +31652520346